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Help

International Shipping?
Yes, we ship worldwide to all countries on our main website and on our eBay Store below:

http://stores.ebay.com/The-Cultural-Exchange-Shop

Shipping to P.O. Box or APO/FPO Addresses?
Yes, we ship to P.O. Box, APO, FPO, and DPO addresses.
Order Tracking?
If you registered for a customer account with us, just log in to your customer account [ here ] to track your shipment.

Tracking information will also be e-mailed to you when your order is shipped.

Price Guarantees or Price Matching?
I'm sorry, but we don't offer any price guarantees.

Also, we don't offer any price matching.

Do You Combine Shipping Cost?
If you choose a free shipping method during checkout, there is no need to worry about shipping cost.

However, in terms of combining shipping cost, we base our shipping cost from the weight of the total order. Therefore, our customers are rewarded for buying more than one item, since the shipping cost is discounted as the weight goes up for each order, if applicable.

Do You Ship to Addresses that are Different than My Billing Address?
Yes. However, we use a fraud protection system that screens each order. If the system finds any problems that cannot be verified, then we may have to cancel your order for security reasons, whether your shipping address is different from your billing address or not.
Do You Offer or Sell at Wholesale Prices?
We are only a retailer and do not sell via wholesale, but we do offer volume discount pricing for each item. Check the product details page of each item under the Buy More and Save! drop-down menu for discount amounts.
What is a Special Order?
A "Special Order" item is a product that needs to be acquired from the manufacturer or another warehouse, in the event that we don't have it in stock at our location. The special ordering process will extend the processing time of an order, and this extension will be shown on the product details page of an item, and during the checkout/payment process of an order. Also, special order items cannot be rushed.
Customization or Personalization?
Some items on our website can be customized or personalized to a point and the eligible item will have a "Customize" label in the product listings or product search. However, we are only a retailer and do not have the facilities to do custom work. Therefore, each item marked as customizable, will have a predefined set of options listed on the product details page of the item that can be done by the manufacturer.
Didn't find the help you were looking for? Contact us via e-mail by clicking [ here ].
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